It’s one thing to manage a community but entirely another to make plans to actually meet with them, with good and positive benefits.
If you’re saddling up to get involved in the games industry in Community, know that sometimes, you’re not going to be seen as the hero.
An online community turns into something entirely different when the human element is added, and Community people know it.
Communication to gamers is an endless balancing act, which is why dedicated and good Community Managers and teams are necessary in studios.
Gamers may want something right now, but developers might have a priority on their timeline that precludes that. Who’s right?
It might be tempting to pull out ye olde torches and pitchforks when something doesn’t go right with a game, but storming the castle is less effective than you think.
Gabe Newell dropped a bomb calling someone an ass publicly when firing them, but Valve now faces a decision to make regarding what that means for how it handles its DOTA 2 community.
On Community Manager Appreciation Day, I take a look into what specifically are some of the things gaming CM’s do that people might not know about.
You’d think that when people get banned, they’d understand what happened, but that’s for an ideal world in Community Management. For the rest, I list some odd justifications for being banned or moderated for bad behavior, and why they aren’t the best.
In another community management segment, I talk about how the justification of truth for saying whatever one feels like for feedback might not be as powerful as one thinks, if not just plain wrong.